Last updated: 24/11/2025
Welcome to Muslin Tales!
We’re delighted to wrap your little one’s comfort with our muslin essentials. This page explains how we handle shipping, returns, exchanges, and refunds within India.
Shipping Policy
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will begin processing on the next working day.
- Once shipped, delivery time usually takes 3–7 working days, depending on your location.
- Delays due to unforeseen events (weather, courier issues, or festivals) are rare but possible — we’ll keep you informed if that happens.
Shipping Charges
- Free Shipping: On all prepaid orders above ₹1,500.
- Standard Shipping Fee: ₹75 for orders below ₹1,500.
- Cash on Delivery (COD): Available with an additional ₹50 charge.
- Currently, we ship across most major pin codes in India.
Note: Shipping and COD fees are non-refundable once the order has been shipped.
Tracking Your Order
- Once your order ships, you’ll receive an email or SMS with your tracking link.
- Please ensure your contact details and delivery address are correct.
- Two delivery attempts will be made by the courier. If unsuccessful, the parcel will be returned to us.
Returns, Exchanges & Refunds
We want you to be 100% happy with your Muslin Tales purchase!
If something isn’t right, here’s how we make it right for you.
Eligibility for Returns
You can request a return or exchange within 7 days of delivery if:
- You received a damaged, defective, or incorrect product; or
- You received the wrong size/colour and want an exchange.
To be eligible:
- The product must be unused, unwashed, and in its original packaging with tags intact.
- The original invoice must be retained.
Please note: We do not accept returns for products purchased on clearance/sale unless the item is defective.
How to Request a Return or Exchange
- Email us at muslintales@gmail.com or WhatsApp us at +91 976 976 7605 within 7 days of receiving your order.
- Mention your order number, issue, and share clear photos of the product (if damaged/defective).
- Once approved, our team will arrange a reverse pickup through our courier partner (if your pin code is serviceable).
- For non-serviceable areas, we may request you to self-ship the product and share the courier receipt — we’ll reimburse up to ₹100 in such cases.
Refund Policy
- After we receive and inspect the returned product, your refund will be processed within 7–10 business days.
- Refunds will be credited to your original payment method (for prepaid orders) or via bank transfer (for COD orders).
- Shipping and COD fees are not refundable unless the issue is due to our error.
Exchange Policy
- Exchanges are available for size or colour, subject to stock availability.
- For defective or incorrect items, the exchange shipping is free.
- For voluntary exchanges (like size), the customer may bear return shipping charges of ₹75.
Cancellations
- Orders can be cancelled only before dispatch.
- Once dispatched, cancellations are not possible.
- If prepaid, refunds for cancelled orders will be processed within 5–7 business days.
Important Notes
- Always check your order upon delivery and report any issue within 48–72 hours.
- Products purchased during promotional sales or clearance may not be eligible for return.
- Muslin Tales reserves the right to reject returns that do not meet our policy conditions.
- For hygiene reasons, certain products (like washcloths, bibs, or nappies) may not be returnable once opened — unless defective.
We’re Here to Help
Our customer care team is available Monday–Saturday, 10 AM – 6 PM (IST) to assist you with any query.
Muslin Tales
Handcrafted with love and comfort for your little one 💕
📩 Email: muslintales@gmail.com 📞 Phone: +91 976 976 7605 🌐 www.muslintales.com