Last updated: 24/11/2025
At Muslin Tales, we are deeply committed to protecting your personal data. This document sets out how we collect, process, store, and safeguard your data. This Privacy Policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It also draws on global best practices to ensure your data is handled responsibly and transparently.
Applicability
This Privacy Policy applies to all individuals (Data Principals) who interact with Muslin Tales, whether through our website, mobile devices, social media channels, customer service, or offline communication. It applies to customers, visitors, account holders, suppliers, and all stakeholders who share personal data with us.
Definitions
For clarity and compliance with Indian law: Data Principal refers to you, the individual to whom personal data relates. Data Fiduciary refers to Muslin Tales, the entity that determines the purpose and means of processing. Personal Data means any data that relates to an identifiable individual. Sensitive Personal Data includes information such as financial details, passwords, and health-related information. Processing means any operation performed on data, such as collection, storage, retrieval, use, sharing, disclosure, or deletion.
Information We Collect
We collect information directly from you, automatically from your devices, and occasionally from third parties. Examples include: – Account details: name, email, phone number, shipping and billing addresses. – Payment information (handled securely by third-party processors). – Communications: queries, customer support interactions, survey responses. – Technical data: device type, IP address, browser, operating system, cookies. – Marketing preferences and feedback.
Purpose of Processing & Consent
We only process your personal data with your explicit consent or where legally permitted. The purposes include: order processing, customer support, personalization, marketing communications (only if you opt-in), analytics, fraud detection, and compliance with legal obligations. Consent is always free, specific, informed, and revocable.
Rights of Data Principals
As per the DPDP Act, you have the following rights: – Right to access information about data processing. – Right to correction and erasure of data. – Right to withdraw consent at any time. – Right to grievance redressal through our appointed officer. – Right to nominate another person in case of incapacity or death. You may exercise these rights by contacting us at the details provided below.
How We Use Your Data
We use your data for: – Processing and fulfilling your orders. – Communicating with you regarding orders, queries, and updates. – Providing personalized recommendations. – Sending promotional material (if you consent). – Conducting internal research and analytics to improve services. – Fraud prevention, security monitoring, and legal compliance.
Disclosure & Sharing of Information
We may share data with: – Service providers such as logistics partners, payment gateways, and analytics tools. – Legal authorities if required by law. – Business partners for joint marketing initiatives (with consent). We never sell your personal data to third parties.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, remember preferences, analyze usage, and deliver relevant advertisements. You can manage cookie settings through your browser. Disabling cookies may affect website functionality.
Cross-Border Data Transfer
Your data may be transferred outside India for processing or storage. Any such transfer will comply with Indian government rules and ensure that adequate safeguards are in place to protect your data.
Data Retention & Deletion
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Once the purpose is completed, or upon withdrawal of consent, your data will be securely deleted, unless retention is required by law.
Security Measures
We implement industry-standard security practices as required by Indian law, including encryption, access controls, secure servers, and regular audits. We also ensure that third-party service providers comply with similar safeguards.
Sensitive Personal Data
Sensitive personal data, such as financial information and passwords, is collected only when necessary, processed securely, and not retained longer than required. We do not collect sensitive data like health records unless explicitly required and consented to.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data of minors. If we inadvertently collect such data, parents or guardians may contact us or immediate deletion.
Updates to this Policy
This Privacy Policy may be updated from time to time. The updated version will be published on our website with the revised date. Your continued use of our services constitutes acceptance of the updated policy.
Contact Information
For questions, concerns, or to exercise your rights under this policy, please contact us at: Muslin Tales Email: muslintales@gmail.com
Phone: +91 976 976 7605
Address: 16, Tilak Road , Kishor Kunj bld, 2nd floor, Ghatkopar East, Mumbai-400077, Maharashtra, India