Return, Refund & Exchange Policy

Last updated: 24/11/2025

At Muslin Tales, we take great pride in creating high-quality, comfortable, and safe muslin products for little ones. We want you to love what you order, but if something isn’t quite right, our Return, Refund & Exchange Policy ensures a smooth and transparent experience — fully compliant with Indian e-commerce laws.

Eligibility for Returns & Exchanges

You can request a return or exchange under the following conditions:

• The request is raised within 7 days of receiving your order.
• The product is unused, unwashed, unaltered, and in its original packaging with all labels and tags intact.
• The product is being returned or exchanged due to:
  • A manufacturing defect or damage.
  • The wrong product, size, or design received.
  • A genuine quality concern.

Please note: For hygiene reasons, certain products such as bibs, washcloths, nappies, or items marked “Non-returnable” are not eligible for return or exchange unless received damaged or defective.

How to Initiate a Return or Exchange

To initiate a request, please email muslintales@gmail.com within 7 days of delivery with the following details:

• Your order ID
• Product name and size
• Reason for return / exchange
• Clear images of the product and packaging

Our customer care team will verify your request within 2–3 working days and provide the pick-up or self-ship instructions.

Return Pick-Up & Self-Shipping

• If eligible, a reverse pick-up will be arranged at your address within 3–5 working days (for serviceable pin codes).
• Please pack the product securely in its original packaging to prevent transit damage.
• For non-serviceable pin codes, you may be asked to self-ship the parcel to our return address. If your return is approved, courier charges will be reimbursed (up to a reasonable limit).

Exchange Process

• Once the returned item passes quality inspection, we will dispatch the replacement product within 5–7 working days, subject to stock availability.
• If the requested size or product is unavailable, a refund will be processed instead.
• Exchanges are permitted once per order. Subsequent requests for the same order will be treated as a return and refund.
• If the exchange is due to a defect or our error, we will bear all shipping costs. Otherwise, one-way shipping may be charged for the new item.

Refund Process

Once your returned item is received and verified:

• Refunds are initiated within 5–7 business days after quality check approval.
• Refunds are made to the original payment method (for prepaid orders).
• For Cash on Delivery (COD) orders, refunds are issued via bank transfer. We will request your account details securely.
• Depending on your bank or payment provider, the refunded amount may reflect in your account within 2–4 additional business days.

Note: Original shipping or COD fees (if any) are non-refundable, except where the return is due to a defective, damaged, or wrong product.

Non-Returnable / Non-Exchangeable Items

The following are not eligible for return, exchange, or refund:

• Items marked “Final Sale”, “Non-returnable”, or bought during clearance/promotional events.
• Products that show signs of use, wash, or alteration.
• Items returned without original tags or packaging.
• Returns initiated after 30 days of delivery.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

• Notify us within 72 hours of delivery at muslintales@gmail.com.
• Share images or video clearly showing the issue.
  Once verified, we will arrange a free replacement or issue a full refund, including shipping costs.

Refund Timelines

You’ll receive an email confirmation once your refund or exchange has been processed.

Policy Updates

Muslin Tales reserves the right to update this Return, Refund & Exchange Policy at any time. All revisions will be published on our website with an updated “Last Updated” date.