Last Updated: 24/11/2025
Welcome to Muslin Tales. These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our website, products, and services (collectively, the “Services”). By visiting our site, making a purchase, or using our Services, you agree to these Terms and to comply with applicable Indian laws, including:
- The Consumer Protection Act, 2019
- The Consumer Protection (E-Commerce) Rules, 2020
- The Information Technology Act, 2000 (as amended) and rules framed thereunder
If you do not agree with these Terms, you must discontinue use of our Services.
Eligibility
You must be at least 18 years old or the legal age of majority in your jurisdiction to place an order. Minors may use our Services only with parental guidance and consent. By using our website, you confirm that you have the legal capacity to enter into this Agreement.
Account Registration
You may create an account by providing accurate, current, and complete information. You are solely responsible for safeguarding your login credentials. Muslin Tales is not liable for any unauthorized use of your account.
Orders & Payments
All prices are listed in Indian Rupees (₹) unless otherwise mentioned. By placing an order, you agree to provide valid and authorized payment details. We accept payments through secure, RBI-compliant payment gateways. We reserve the right to refuse or cancel orders for incorrect pricing, fraud suspicion, or stock unavailability.
Shipping & Delivery
Delivery timelines, charges, and partners are specified in our Shipping Policy. Delays caused by courier companies, customs, or unforeseen circumstances are beyond our control. Title and risk of loss for Products pass to you upon delivery.
Cancellations, Returns & Refunds
Our Cancellation and Refund Policy governs all cancellations, returns, and refunds. Refunds will be processed within the timelines required by RBI and credited to the original payment method wherever possible. We reserve the right to refuse a return if the product does not meet our return conditions (e.g., used items, damaged after delivery).
Customer Obligations
You agree not to:
- Use the website for illegal or fraudulent purposes.
- Upload or transmit viruses, malware, or harmful code.
- Infringe intellectual property rights of Muslin Tales or third parties.
- Attempt unauthorized access to our systems.
User Content & Feedback
By submitting reviews, images, or feedback, you grant Muslin Tales a non-exclusive, royalty-free, worldwide, perpetual license to use such content. You represent that your submissions comply with applicable laws and do not violate third-party rights.
Intellectual Property
All website content, product images, trademarks, and designs are the intellectual property of Muslin Tales or licensed to us. Unauthorized reproduction, distribution, or commercial use is prohibited under Indian intellectual property laws.
Limitation of Liability
Products are provided on an “as-is” basis, with warranties only as required under Indian law. To the maximum extent permitted, Muslin Tales shall not be liable for indirect, incidental, or consequential damages. Our liability is limited to the purchase price of the Product in question.
Consumer Rights
Nothing in these Terms limits your rights under the Consumer Protection Act, 2019. You are entitled to clear information, refund rights, and grievance redressal under Indian law.
Termination
We may suspend or terminate access to Services for violations of these Terms or unlawful activity. Obligations accrued prior to termination (e.g., payments, indemnification) shall survive.
Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Amendments
We may revise these Terms at any time. Updated Terms will be posted on this page with a new effective date. Continued use of our Services constitutes acceptance of the revised Terms.
Contact Information
For any queries, please contact us:
Muslin Tales
Email: muslintales@gmail.com
Phone: +91 976 976 7605
Address: 16, Tilak Road, Kishor Kunj Bld, 2nd Floor, Ghatkopar East, Mumbai – 400077, Maharashtra, India